We're bummed your item didn't work out for you. Unfortunately, we do not under any circumstances accept refunds. All sales are final.
In the event that we do accept your return, the packaging must be intact and the product must be unused with all tags attached. Any footwear returned must be returned with the original box. PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, AND/OR MATERIALS CANNOT BE ACCOMMODATED.
Greenslate Studio reserves the right to charge a restocking fee for returns in violation of these Terms and Conditions, including items returned damaged or missing packaging or documentation, or for items that we reasonably determine were ordered through use of a robot or other automatic device or software.
Any Greenslate Studio product that is delivered defective may be sent back to our store for a full refund or replacement if the product is available. For any factory flaws (i.e. broken strap, damaged box, torn heel tab, loose fabric, or loose stitching after a few wears etc.) please contact the manufacturer directly to open a damaged product claim. Greenslate Studio does not accept any worn or damaged products as returns. Original shipping cost will not be reimbursed. The online store credit is not transferable to our brick and mortar Greenslate Studio location.
We do not offer exchanges or returns under any circumstances on International Orders.
Please make sure that you have carefully reviewed your order prior to finalizing your purchase.
IN ADDITION, IF WE REASONABLY DETERMINE THAT A PURCHASED PRODUCT THAT MIGHT OTHERWISE BE ELIGIBLE FOR RETURN WAS ORDERED THROUGH THE USE OF A ROBOT OR OTHER AUTOMATIC DEVICE OR SOFTWARE, WE RESERVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO REFUSE ANY SUCH RETURN, TO REFUSE TO OFFER ANY REFUND, AND/OR TO CHARGE A RESTOCKING FEE.
Items "Refused By Sender" will be charged a 20% restocking fee calculated from order's total value., 30% for international orders. You will be responsible for the cost of shipping.
Exchanges deemed eligible will be provided the opportunity to switch the product for a different size if available. We will not provide a shipping label you will be responsible for shipping the item back. Send us an email at Info@Greenslate-Studio.com.
If you have questions regarding the sizing of a specific item, please contact us: Info@Greenslate-Studio.com
Greenslate Studio Exchange Policy applies 7 days from receipt of your goods - returns outside of this period are not accepted.
Items must not be returned WORN, ALTERED, DAMAGED or WASHED. with all original tags attached.
Please be sure to include a reason for the return in your package and further instructions if necessary. In order for us to process your return in a timely manner please send us the tracking number.
If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 7 days of receipt for exchange of equal or lesser value. You will be responsible for return shipping.
We will not assume responsibility for misdirected, lost or damaged return shipments.